Return & Refund Policy

1. Requesting a return

For an individual-product change-of-mind return, email support@glimora.world within five working days after delivery. Include your order number, the products you wish to return, and a brief reason so we can assist you.

Once approved, send the eligible products back within five working days of receiving our approval and return instructions. Keep your carrier receipt as proof of shipment.

Working days (also called business days in this policy) are Monday through Friday, excluding U.S. public holidays.

2. Eligible products

Products must be unopened, unused, and in their original packaging, with any protective or hygiene seals intact. Please provide your order number or other proof of purchase.

Opened or used products, and products with broken protective or hygiene seals, are not eligible for change-of-mind returns or exchanges. These conditions do not limit applicable rights concerning defective, damaged, or incorrectly supplied products.

3. Bundles and promotional purchases

Products purchased through our 3 for $54, 5 for $80, and 8 for $120 bundles are not eligible for change-of-mind refunds.

Instead, GLIMORA offers one exchange per bundle order. You may exchange one or more eligible products for the same number of different products from our eligible bundle collection, subject to availability.

Returned products must be unopened, unused, and in their original packaging, with any protective or hygiene seals intact.

Email support@glimora.world within five working days after delivery, including your order number, the products you wish to return, and your preferred replacements. After approval, send the products back within five working days of receiving our instructions.

The customer pays both return shipping and shipping for the replacement products. We will confirm availability and shipping charges before proceeding. Replacement products will be dispatched after we receive and inspect the returned items.

Products supplied through this one-time exchange are not eligible for another change-of-mind exchange or refund.

For other promotional purchases, the standard individual-product return terms apply unless a different restriction was clearly disclosed before purchase. Items explicitly identified as final sale before purchase are not eligible for change-of-mind refunds or exchanges.

These restrictions do not limit applicable rights concerning damaged, defective, or incorrectly supplied products, which are handled separately under this policy.

4. How to send your return

Contact us before sending products back. Our team will provide approval, the return address, and shipping instructions.

Pack products securely to protect them during transit. We recommend a tracked shipping service and retaining proof of postage.

For change-of-mind returns, you are responsible for return shipping costs. For bundle exchanges, you also pay the shipping cost of the replacement products. Please do not send returns to an address printed on the product packaging unless we specifically instruct you to do so.

If our response delays your return, we will adjust your shipping deadline accordingly.

5. Refund amount and shipping charges

For an approved individual-product return, we refund the amount actually paid for the returned products after applicable discounts. Bundle purchases follow the exchange-only terms above.

Original shipping charges and return shipping costs are not refundable for change-of-mind returns, except where required by applicable law. We do not charge a restocking fee.

Any applicable sales tax will be refunded as required by law.

6. Refund processing

After receiving your return, we will inspect the products and email you the outcome.

For approved individual-product returns, we will issue the refund to your original payment method within 10 business days of receiving the returned products. Your bank or payment provider may require additional time to display the credit.

If your return is not approved, we will explain the reason and any available next steps.

For questions about a pending refund, contact support@glimora.world with your order number.

7. Damaged, defective, or incorrect products

If a product arrives damaged, is defective, or is not what you ordered, please contact support@glimora.world as soon as you discover the issue.

Include your order number, a description of the issue, and photographs if available. Please retain the product and packaging while we review your request.

For confirmed damage on arrival, defects, or fulfillment errors, GLIMORA will arrange an appropriate remedy, such as a replacement or refund, and cover any necessary return shipping. We will tell you whether the product needs to be returned.

The five-working-day change-of-mind deadline, unopened-product conditions, bundle refund restrictions, one-time exchange limit, customer-paid exchange shipping, and final-sale exclusions do not limit any rights or remedies you have under applicable law.

8. Exchanges

For individual-product change-of-mind purchases, we do not offer direct exchanges. You may request an eligible return and place a separate order for the product you prefer.

Bundle purchases qualify for the one-time exchange described above. This does not affect replacements arranged for damaged, defective, or incorrectly supplied products.

9. Your consumer rights

Nothing in this policy excludes or limits any consumer rights, warranties, or remedies that cannot lawfully be excluded. Where applicable law provides additional rights, those rights take precedence over this policy.

10. Contact us

For return, exchange, or refund assistance, email support@glimora.world.